Appointments and Cancellations Policy

This policy explains the general appointment and cancellation principles for Dr Lerissa Pillay Specialist Paediatrician. It helps parents and guardians understand how bookings, changes and practice communication should be handled.

Appointment requests may be submitted through approved contact channels, but a request is not confirmed until the practice confirms the appointment details. The practice may request additional information before confirming an appointment.

Once an appointment is confirmed, parents or guardians should check the date, time, location, practitioner details and any instructions provided by the practice. Please notify the practice as soon as possible if any details are incorrect.

Patients should arrive on time for appointments and bring any requested documentation. Late arrival may reduce consultation time or require rescheduling, depending on the practice schedule and clinical circumstances.

Parents or guardians may be asked to bring referral letters, previous reports, clinic cards, medication lists, allergy information, vaccination records, test results, hospital discharge summaries or medical aid information where applicable.

If you cannot attend, notify the practice as early as possible so the appointment slot can be offered to another patient. Cancellation requirements, fees or administrative rules may be confirmed directly by the practice.

Rescheduling is subject to availability. The practice will assist where possible, but preferred dates and times cannot always be guaranteed, especially during busy periods or when urgent clinical needs arise.

A missed appointment may affect future availability and may result in an administrative fee if the practice has such a policy in place. Any fee-related terms should be confirmed directly with the practice before publication.

If a child becomes seriously unwell before a scheduled appointment, do not wait for the appointment time if urgent care is needed. Seek emergency medical assistance or attend an appropriate urgent-care facility.

Appointment processes may be updated to reflect practice operations, patient needs, staffing, clinical priorities or platform changes. The latest version published on the website or communicated by the practice will apply.